Contact Us
Have questions? We're here to help. Get in touch and we'll respond within 24 hours.
Email
Response Time
We aim to respond to all inquiries within 24 hours. Most questions get answered within 2 hours during business hours.
Location
US-based company
Worldwide shipping available
Worldwide shipping available
Might we have already answered your question?
What's your return policy?
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30-day guarantee on all products. If unsatisfied for any reason, we'll issue a full refund. No questions asked. Even opened, used products can be returned.
How fast do you ship?
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Orders ship within 2-3 business days. Most customers receive their orders within 5-7 business days. You'll get tracking info via email.
Do you ship internationally?
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Currently US only. We're expanding to Canada and EU in Q3 2026. Enter your email to be notified when shipping opens to your country.
Are products safe for sensitive skin?
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Yes. All products use hypoallergenic, natural ingredients. Check the ingredient list on each product page. Contact us with specific allergies before ordering.
Can I find answers on the FAQ page?
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Yes! Our FAQ page has 20+ questions answered about products, ingredients, shipping, and more. Check there first—you might find your answer instantly.
How do bulk orders work?
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For bulk orders or wholesale inquiries, email support@jonus.com with details. We offer special pricing for orders over 50 units and custom arrangements for businesses.